We have our very own private chat server. We can install an icon on your desktop that will allow you to interact with our top technicians when they are available simply by clicking on the “Get Support” icon. This can come in handy if you need help with your computer and cannot get off the phone with your own clients but still wish to reach out to us for help.
For example: It is 2:30am in the morning and you are just finishing up a project that is due the next day. Suddenly Excel will not copy and paste and you do not know why. You know it is likely too late to call for help and not really an emergency but you know you will seleep better if it is fixed, so you click the chat support icon on your desktop only to find that there is a technician who is working late and waiting to solve your problems. (Scenario based on a true situation that resulted in total customer satisfaction)
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